Return policy

At Eco Turtle Wear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.

• Items must be in their original condition, unused, unwashed, and with all tags attached.

• Custom or personalized items are not eligible for return unless defective.

How to Return

• To initiate a return, please contact us at ecoturtlewear@gmail.com with your order number and reason for return.

• We will provide you with instructions and a return shipping address.

• Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7-10 business days.

• Shipping costs are non-refundable.

Exchanges

• We currently do not offer direct exchanges.

• If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos.

• We will arrange a replacement or full refund.

Contact Us

If you have any questions about returns or refunds, please reach out at